Marble Support
Get in touch
Email marble.app.help@gmail.com, or use Settings › Send Feedback in Marble. We read every message.
It helps to include your iPhone model, your iOS version, and Marble's version (in Settings, under About). If it's about an episode, tell us the show, the episode and roughly where in it.
An ad wasn't skipped, or something that wasn't an ad was
In the player, tap Report a Problem, the button beside the show's name above the time bar. It opens at the moment you're listening to, and asks what went wrong. You can also report from a sentence in the transcript, or from the episode's Ads sheet. Reports go straight to us with the part of the transcript we need, and they're how ad finding gets better.
If something was skipped that shouldn't have been, open the episode's Ads sheet from its page, tap ••• next to that section, and tap Not an Ad. It plays from then on, and Marble asks what went wrong.
You can also tell us in Settings › Send Feedback, or by email.
Turn skipping off, or choose what's skipped
- To stop skipping everywhere, turn off Settings › Skip Ads Automatically.
- To choose which kinds of sections are skipped in every show, such as intros, credits or promos for other shows, use Settings › What to Skip.
- To change one show, open the show, tap •••, then Show Settings.
- On an episode's Ads sheet, tap ••• next to an intro, a promo or another kind of section to skip it, or stop skipping it, for this show or for all shows.
Your data
- To stop sending usage data, turn off Settings › Account › Share Usage Data.
- To delete what was already sent, including feedback and reports, use Settings › Account › Delete My Data.
- In a TestFlight version, to remove everything Agents copied to our server, tap Delete Synced Data in Settings › Advanced › Agents.
The privacy policy says what leaves your iPhone and how long it's kept.